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Information for visitors from the European Economic Area
Last updated: January 2024
Bright Horizon Servicing is committed to protecting the personal data of individuals in the European Economic Area (EEA) in accordance with the General Data Protection Regulation (GDPR). This page provides additional information specific to GDPR requirements.
For the purposes of GDPR, Bright Horizon Servicing acts as the data controller for personal data collected through this website and our services. Our contact details are:
Bright Horizon Servicing
142 Sustainability Drive
Melbourne VIC 3000
Australia
Email: [email protected]
We process personal data under the following legal bases:
If you are located in the EEA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you and to receive information about how we process it.
You have the right to request that we correct any personal data that is inaccurate or incomplete.
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month, although this period may be extended by two further months where necessary, taking into account the complexity and number of requests.
There is no fee required to exercise your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we may refuse to comply with your request in these circumstances.
As we are based in Australia, personal data collected from EEA residents may be transferred to and processed in Australia. Australia has been granted adequacy status by the European Commission, meaning that Australian organisations are considered to provide an adequate level of data protection.
Where we transfer data to third parties outside the EEA or Australia, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
While we are not required to appoint a Data Protection Officer under GDPR, we have designated a privacy contact to handle data protection matters. You may contact our privacy team at [email protected].
If you are located in the EEA and believe that we have not complied with GDPR requirements, you have the right to lodge a complaint with your local supervisory authority. However, we encourage you to contact us first so that we can address your concerns directly.
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.